Terms of service

Welcome to The Whimsical Spirit! By visiting our website, browsing our shop, placing an order, booking a service, requesting a custom piece, or purchasing from us, you agree to the terms outlined below.

Please read these Terms of Service carefully before using this website or completing a purchase. If you do not agree with these terms, please do not use this website or purchase from The Whimsical Spirit.

Overview

The Whimsical Spirit offers handmade seasonal decor, curated home decor accents, custom designs, porch installations, in-home decorating services, and other related products and services.

Throughout these Terms, “we,” “us,” and “our” refer to The Whimsical Spirit. “You” and “your” refer to the customer, website visitor, purchaser, or service client.

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Any updates will be posted on this page. Continued use of the website after changes are posted means you accept those changes.

Products & Handmade Variations

Many items sold by The Whimsical Spirit are handmade, hand-finished, limited-quantity, seasonal, or specially curated. Because of this, slight variations may occur from piece to piece.

Colors, textures, sizing, ribbon placement, greenery placement, embellishments, and overall appearance may vary slightly due to the handmade nature of the item, screen settings, lighting, photography, material availability, and natural product variation.

These small differences are part of what makes each piece special and are not considered defects.

Product Availability

Product availability is not guaranteed until checkout is complete and payment has been processed. Because many items are limited-quantity or seasonal, items may sell out and may not be restocked.

We reserve the right to limit quantities, discontinue products, update product details, remove listings, or cancel orders at our discretion.

Pricing & Promotions

All prices are listed in U.S. dollars and are subject to change without notice.

Discount codes, coupons, promotional offers, and store credits must be used within the stated terms and expiration dates. Promotional offers may not be combined unless specifically stated and cannot be applied retroactively to previous purchases.

We reserve the right to modify, pause, or end promotions at any time.

Order Acceptance & Cancellations

Placing an order does not guarantee acceptance of that order. We reserve the right to refuse or cancel an order for any reason, including but not limited to inventory errors, pricing errors, suspected fraud, shipping restrictions, incorrect customer information, or unforeseen issues with product availability.

If an order is canceled by The Whimsical Spirit before fulfillment, the customer will be notified and refunded according to the situation and applicable payment processing rules.

Customers are responsible for ensuring that all order details, shipping information, billing information, contact information, and delivery instructions are correct before submitting an order.

Custom Orders

Custom orders are created specifically for the customer and may require a deposit before supplies are ordered or work begins.

Custom order timelines may vary based on product type, supply availability, design complexity, current order volume, seasonal demand, and customer response time. During busier seasons, especially fall and Christmas, custom order timelines may be longer.

Once supplies have been ordered or work has begun, changes may be limited and may result in additional fees. Deposits for custom orders are non-refundable unless otherwise stated in writing.

Custom orders are final sale and are not eligible for returns or refunds.

Services, Porch Installations & In-Home Decorating

The Whimsical Spirit may offer local services including porch installations, in-home decorating, large-scale decorating, and other service-based work.

Service pricing, availability, timelines, and scope of work may vary based on location, space, design needs, materials, installation requirements, access to the property, weather, and customer preferences.

Customers are responsible for providing accurate information about the space, access instructions, safety concerns, design preferences, budget, and any restrictions that may affect the service.

For porch installations and in-home decorating services, customers are responsible for ensuring the area is safe, accessible, and ready for installation at the scheduled time. We are not responsible for pre-existing damage, unsafe conditions, pets, children, weather-related issues, or conditions outside of our control.

Completed services, installation fees, decorating fees, design fees, and labor fees are non-refundable.

Covered Outdoor Use & Display Care

Many wreaths, door hangers, bows, porch pieces, and seasonal decor items may be displayed outdoors, but they are best suited for covered outdoor areas such as a covered porch, patio, entryway, or door with some protection from the elements.

To help your piece last as long as possible, avoid prolonged direct sunlight, heavy rain, high winds, extreme heat, and harsh weather conditions. Arizona sun, monsoon storms, wind, and heat can be especially tough on decorative items.

The Whimsical Spirit is not responsible for damage caused by improper handling, storage, installation by the customer, weather exposure, theft, loss, fading, or normal wear and tear after an item has been delivered, picked up, or installed.

Shipping, Local Delivery & Pickup

Shipping, local delivery, and pickup options may vary by product, location, item size, and availability.

Customers are responsible for providing a complete and accurate shipping or delivery address. The Whimsical Spirit is not responsible for delays, misdeliveries, returned packages, or lost packages caused by incorrect or incomplete information provided by the customer.

Shipping timelines are estimates and may vary based on order volume, product type, carrier delays, weather, holidays, supply availability, and other circumstances outside of our control.

If an order cannot be shipped within the originally stated timeframe, we will contact the customer with an update and next steps.

Local delivery and pickup options may be available for select items and locations. If local delivery or pickup is selected, the customer is responsible for being available during the agreed-upon timeframe or following any provided instructions.

Returns, Refunds & Damaged Items

All sales are final unless otherwise stated in our Return & Refund Policy.

We do not accept returns. Approved refunds are issued in the form of store credit only, except where otherwise required by law.

If an item arrives damaged, customers must contact us within the timeframe stated in our Return & Refund Policy and provide photos of the damaged item, shipping box, and all original packaging materials. Original packaging materials may be required in order to repair, replace, or review a damaged item claim.

Please review our Return & Refund Policy for full details.

Customer-Provided Information

When placing an order, requesting a custom piece, booking a service, submitting a form, or communicating with The Whimsical Spirit, you agree to provide accurate, complete, and current information.

The Whimsical Spirit is not responsible for delays, errors, missed communications, incorrect orders, or service issues caused by incomplete, outdated, or inaccurate information provided by the customer.

Photos, Reviews & Shared Content

Customers may choose to share photos, reviews, testimonials, tags, comments, or other content related to products or services from The Whimsical Spirit.

By submitting, tagging, or sharing content with The Whimsical Spirit, you give us permission to share that content for marketing, social media, website, portfolio, or promotional purposes, unless you request otherwise.

We will not intentionally share private personal information such as addresses, phone numbers, payment details, or other sensitive information.

If you would prefer that your photo, review, or content not be shared, please contact us.

Intellectual Property

All website content, product photos, product descriptions, designs, branding, logos, graphics, text, images, and original creative content are the property of The Whimsical Spirit unless otherwise stated.

You may not copy, reproduce, duplicate, sell, resell, modify, distribute, or use any content from this website or The Whimsical Spirit’s social media without written permission.

Prohibited Uses

You agree not to use this website or our products, services, content, or branding for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.

You may not attempt to interfere with the website, misuse checkout systems, submit false information, copy our content, impersonate another person, or engage in activity that could harm The Whimsical Spirit, its customers, or its website.

Third-Party Tools, Links & Services

Our website may include third-party tools, apps, payment processors, shipping providers, social media links, email marketing tools, or other services that help operate the website and fulfill orders.

The Whimsical Spirit is not responsible for the content, policies, availability, errors, or practices of third-party websites, platforms, apps, or services. Use of third-party services may be subject to their own terms and policies.

Payment Processing

Payments are processed through secure third-party payment providers. The Whimsical Spirit does not store full payment card details.

By submitting payment information, you represent that you are authorized to use the payment method provided and that all billing information is accurate.

Orders may be delayed or canceled if payment cannot be processed, if payment is declined, or if fraud prevention systems flag the transaction for review.

Limitation of Liability

To the fullest extent permitted by law, The Whimsical Spirit is not liable for indirect, incidental, special, consequential, or punitive damages arising from the use of this website, products, services, installations, or customer-provided content.

Our products are decorative and should be used and displayed with care. Customers are responsible for safely handling, storing, displaying, and maintaining purchased items after delivery, pickup, or installation.

Errors, Inaccuracies & Omissions

Occasionally, there may be information on our website or in our communications that contains errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, shipping charges, transit times, or other details.

We reserve the right to correct errors, update information, cancel orders, or change details at any time without prior notice.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Arizona, without regard to conflict of law principles.

Contact Information

Questions about these Terms of Service may be sent through the contact form on our website.